Last updated: [June 1, 2026]
Operator: iWE Solutions Co., Ltd.
Website/App: iWE – Integrated Workforce & Wellness Ecosystem
Contact Email: hello@iwe.com.vn
Hotline: 0905073030

Reference Information:

Law on Protection of Personal Data No. 91/2025/QH15, effective from January 1, 2026.

Law on Data No. 60/2024/QH15, effective from July 1, 2025.

Decree 13/2023/ND-CP on personal data protection.

Law on Protection of Consumer Rights 2023 and the e-commerce framework in Decree 85/2021/ND-CP.

1. Introduction

Welcome to iWE. iWE is a platform that supports Enterprises, HR departments, and the workforce in implementing activities related to workforce engagement, wellness, ESG, internal campaigns, positive behavior recognition, point accumulation, rewards redemption, and impact report synthesis.

By accessing the website, registering an account, using the application, or any services of iWE, you confirm that you have read, understood, and agreed to these Terms of Use. If you do not agree with any content, please stop using the service.

2. Scope of Services

iWE may provide one or more of the following features:

  • Creation and management of user accounts.
  • Participation in ESG, wellness, workforce engagement campaigns, or internal activities launched by the enterprise.
  • Recognition of behaviors, tasks, reward points, badges, or participation achievements.
  • Supporting Enterprises in tracking participation levels, aggregated data, impact reports, and related metrics.
  • Providing content, documents, templates, dashboards, reports, notifications, and tools to support campaign operations.

iWE reserves the right to update, change, suspend, or terminate part of the services to improve experience, maintain the system, meet legal requirements, or ensure information security.

3. Account Terms and Conditions

Users must provide accurate, complete, and updated information when registering or using the service. You are responsible for maintaining the confidentiality of your account, password, authentication codes, and all activities arising from your account.

You may not transfer, lease, sell, or unauthorizedly share your account or use another person’s account without permission.

If you detect unauthorized access, security breaches, or signs of account abuse, you must immediately notify iWE via the published contact information.

4. Service Usage Regulations

When using iWE, you agree not to perform the following acts:

  • Providing false information, impersonating individuals, or misrepresenting organizations.
  • Interfering with, damaging, attacking, scanning for vulnerabilities, or unauthorizedly exploiting the system.
  • Collecting, copying, or exploiting the data of other users without permission.
  • Posting content that violates the law, offends the honor, dignity, privacy, or intellectual property rights of third parties.
  • Using iWE for the purpose of point fraud, manipulating campaign results, or distorting report data.
  • Using the service in a way that affects the safety, stability, or reputation of iWE, partner Enterprises, or other users.

iWE reserves the right to temporarily lock, limit, or terminate the access of violating accounts, and will cooperate with competent authorities when required by law.

5. Wellness and ESG Content

Wellness, mental health, physical activity, lifestyle, environmental, or ESG content on iWE is for reference, internal communication, awareness raising, and positive behavior encouragement purposes only.

iWE does not replace medical advice, diagnosis, treatment, intensive psychological counseling, or professional opinions from doctors, medical experts, legal experts, or independent ESG experts.

Users should consider their personal condition before participating in physical activities, health challenges, or related physical programs. If there are health concerns, users should consult an appropriate professional before participating.

6. Reward Points, Badges, and Gifts

Certain campaigns on iWE may feature reward points, badges, rankings, vouchers, gifts, or other benefits. Specific regulations regarding eligibility, point calculation, expiration dates, redemption conditions, and gift limits will be announced within each campaign.

iWE and/or the enterprise organizing the campaign reserve the right to verify the validity of participation data. Cases of fraud, data manipulation, or rule violations may result in point cancellation, gift revocation, or suspension of participation rights.

Reward points, badges, or achievements within iWE do not inherently have a cash value unless clearly stated in each program.

7. Data and Privacy

The collection, use, storage, sharing, and protection of users’ personal data are carried out in accordance with iWE’s Privacy Policy and Vietnamese legal regulations.

By using the service, you confirm that you have read the Privacy Policy and understand how iWE processes personal data. For sensitive personal data or data requiring separate consent, iWE will provide notification and seek consent as required by law.

8. Enterprise Data and Aggregated Reports

For accounts provided through Enterprises, organizations, or partners, iWE may provide the enterprise with aggregated reports on participation levels, campaign effectiveness, ESG metrics, wellness, or workforce engagement.

Unless there is valid user consent or other legal grounds, iWE does not provide detailed personal data of individual users to Enterprises in a manner that exceeds the notified purposes.

Enterprises using iWE are responsible for internally notifying the workforce about the implementation purpose, the scope of data processed, workforce rights, and related policies.

9. Intellectual Property Rights

The entire interface, logos, names, icons, characters, images, content, documents, source code, designs, charts, processes, features, and system data of iWE are the property of or legally licensed to iWE and/or its licensors.

Users may not copy, modify, distribute, sell, lease, decompile, commercially exploit, or use iWE’s intellectual property without prior written consent.

Users retain rights to the legal content they provide but agree to allow iWE to process that content to the extent necessary to provide the services.

10. Third-Party Services

iWE may integrate or link with third-party services such as email, cloud storage, maps, login systems, analytics tools, payment gateways, notification tools, or rewards platforms.

The use of third-party services may be subject to the specific terms and policies of those third parties. iWE is not responsible for errors, interruptions, actions, or independent policies of third parties beyond iWE’s reasonable control.

11. Limitation of Liability

iWE strives to maintain stable, secure, and accurate services. However, services may be interrupted due to maintenance, technical errors, network issues, cyberattacks, force majeure events, or causes beyond reasonable control.

To the extent permitted by law, iWE is not liable for indirect damages, loss of profits, loss of business opportunities, or loss of data resulting from user error, third-party actions, or use of the service not in accordance with instructions.

12. Suspension or Termination of Use

Users may stop using the service or request account deletion according to iWE’s procedures, except where data must be retained as required by law, for dispute resolution, to protect legal rights, or to fulfill obligations to the relevant enterprise/organization.

iWE reserves the right to temporarily suspend or terminate usage rights if a user violates terms, poses a risk to the system, infringes upon the rights of others, or at the request of competent state authorities.

13. Changes to Terms

iWE may update the Terms of Use to reflect changes in services, operational policies, or legal regulations. The new version will be published on the website/app and will be effective from the date of notification, unless otherwise specified.

Continued use of the service after the terms have been updated constitutes the user’s agreement to the new version.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of Vietnam.

Any disputes arising from or related to the use of iWE will be prioritized for resolution through negotiation and good-faith conciliation. If a resolution cannot be reached through negotiation, the dispute will be brought before the competent authorities in Vietnam in accordance with legal regulations.

15. Contact Information

For any questions, support requests, complaints, or feedback regarding the Terms of Use, please contact:

iWE Solutions Co., Ltd.
Address: 27th Floor, Tower A Viettel Building, 285 CMT8, Ward Hoa Hung, Ho Chi Minh City
Business Registration Number/Tax Code:
Email: hello@iwe.com.vn
Hotline: 0905073030